Iced over outside Goodman Heat Pump Unit

[Erby]

Got a question from one of my clients from a couple of years ago.

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Our house is 2.5 years old now, as well as the unit. The unit is working, but is always covered by ice (unit only) in cold winter even it has new filter. We hired the guy who installed the unit, but he said there is no problem with the unit and the installation. I also called Goodman company, but the person I talked to is clueless. The temperature inside the house is always below what we set for (68F). We are freezing, but the elec. bill is high. The unit is like a big ice ball outside.

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Can some of y'all make me look smart??

[Jim Katen]

Sounds like the defrost cycle isn't working. It might also be undercharged.

Tell him to call a different HVAC tech.

- Jim Katen, Oregon

[Terence McCann]

A little ice from time to time might be expected but it shouldn't be a big ice ball. As Jim said, it sounds like there is something wrong with the defrost cycle. Call a different HVAC company, the installing contractor isn't finding the problem.

[inspector57]

Ditto, call a real tech. There will be FROST on the coil at times, but not ICE. My Goodman will cycle through defrost several times per day when temp is under 40-45. About the only thing you could check is for secure attachment of the thermostat that clamps on the line.