Do You Use Texting for Your Business? Looking for Feedback.

[Rachel Anderson]

Hello – my company released a new texting service (deleted) and I was hoping to learn from some of the pros in this forum about if and how they use texting for their home inspection business. We had a few home inspectors reach our sales team last week so trying to understand the industry's needs. 

• Do you have an assistant or partner that should share your phone number/messages?  
• Do you exchange photos with clients?
• Do you ever send reminders for scheduled appointments? 
• If you don't text, what forms of communication do you use? 

Thanks!

[Jocelyn Fulljames]

Hello!   

On 5/3/2022 at 5:50 PM, Rachel Anderson said:

• Do you have an assistant or partner that should share your phone number/messages?  
• Do you exchange photos with clients?
• Do you ever send reminders for scheduled appointments? 
• If you don't text, what forms of communication do you use? 

• In our company we send out automated texts via our scheduling app (Acuity)
• You mean to validate who we/they are? If so, nope.
• Absolutely we do!
• Texting is great, but if we couldn't use that for some reason we'd use email.

Hope this helps!

[Rachel Anderson]

On 5/10/2022 at 8:23 AM, Jocelyn Fulljames said:

Hello!   

• In our company we send out automated texts via our scheduling app (Acuity)
• You mean to validate who we/they are? If so, nope.
• Absolutely we do!
• Texting is great, but if we couldn't use that for some reason we'd use email.

Hope this helps!

Thanks very much @Jocelyn Fulljames! About the photos, I was thinking along the lines of sending inspection photos – does that ever happen over text?

[Bill Kibbel]

3 minutes ago, Rachel Anderson said:

Thanks very much @Jocelyn Fulljames! About the photos, I was thinking along the lines of sending inspection photos – does that ever happen over text?

Photos go in the reports, not texts.