New blog

[Jim Katen]

Yes. Exactly. This case is the poster child for the subject of your blog. 

[Jim Baird]

...thanks for posting that, Jim.  I spent a little more time with it and see that "customer in fact" meant a long term customer relationship.

My favorite line from the ruling: 

"HouseMaster's reports strum the chord of high hopes on the part of those consumers who, having already committed themselves, yearn for confirmation that they have made a wise decision."

It's a report that we could reasonably call "benign".

The catchpans in the attic were the most startling findings, and findings I have made more than once.

Erby the sister's deal was a done one by the time I learned about it.  There were a few issues with the house, but nothing big, and she unloaded the place last summer after improving it over almost 20 yrs.

[AnnEdwards]

Some good points have been mentioned above.