ColdSnowden Posted January 12, 2012 Report Share Posted January 12, 2012 We recently moved into a new apartment and the hot water only lasts about 5-10 minutes. It is a 40 gallon tank and has 4500 watts at the upper and lower elements made in 2005. We told the management and the maintenance man checked out the elements and said that it looked ok. They claim that a lot of tenants have this problem and cranking it up to 140 solved it for them. We had to sign a waiver to take it above 120 and now it is at 130 and it is not much better. Could it be a dip tube issue? Though I have heard that only effects 90s models. Sediment buildup? When water has not been run for awhile the cold intake will become hotter than the the hot outtake, is this normal or a sign of a problem? The hot gets hot and the cold gets cold as normal when hot water is used though. I really don't like how this apartment complex is leaving me no choice but to raise the temperature when this could be a defective unit. Not sure what to do. Edit (may be significant or worth nothing): I just ran some cold water while feeling the pipes. The outtake pipe was still burning hot from earlier hot water use. The cold water intake was also getting somewhat hot and felt like water was flowing through it (Could be wrong about this). If it was cold water surely the pipe would be cool? Could some hot water be running back through this pipe? Link to comment Share on other sites More sharing options...
Bill Kibbel Posted January 13, 2012 Report Share Posted January 13, 2012 You say the maintenance man said the elements "looked ok". Did he use a meter? He should have checked the elements by measuring ohms and thermostats by checking voltage. If you rule out elements and thermostats, then it's probably the dip tube. Link to comment Share on other sites More sharing options...
Marc Posted January 13, 2012 Report Share Posted January 13, 2012 Hot water runs out in 5 minutes. Marc Link to comment Share on other sites More sharing options...
rkenney Posted January 13, 2012 Report Share Posted January 13, 2012 Water heater dip tube animation. http://www.masterplumber.net/electricwh/dip_tube.htm Link to comment Share on other sites More sharing options...
ColdSnowden Posted January 13, 2012 Author Report Share Posted January 13, 2012 He did check them with a meter. I suppose I chose the wording "looked ok" because I felt that more than that should have been checked. Could it be the dip tube even though it is made in 2005? If it is how can I prove it if they refuse to look at it? I have no idea how to confirm this myself. Link to comment Share on other sites More sharing options...
plummen Posted January 13, 2012 Report Share Posted January 13, 2012 Did he actually drain the water out of the tank when he checked them? Link to comment Share on other sites More sharing options...
hausdok Posted January 13, 2012 Report Share Posted January 13, 2012 Are they plumbed correctly with the inlet line to the inlet nipple or are they reversed? ONE TEAM - ONE FIGHT!!! Mike Link to comment Share on other sites More sharing options...
ColdSnowden Posted January 13, 2012 Author Report Share Posted January 13, 2012 No the water was not drained as far as I know. Unless this can be done fairly simply. I don't recall the valves being touched or anything. The pipes do not appear to be switched the blue side gets cold when the hot water is running and the red side pipe gets very hot. I was thinking that our shower head is 2.5 GPM and with a 40 Gallon capacity that should be FULLY heated water available for 40/2.5=16 minutes. Since we do not use full on hot water it should last even longer. Edit: Maintenance just came and replaced the upper element and the rod that goes into the heater. It was extremely discolored from hard water buildup. Waiting to see if this fixes it, I mentioned the bottom one might be bad too but unfortunately I'm on a wait and see if this works basis. Link to comment Share on other sites More sharing options...
inspector57 Posted January 13, 2012 Report Share Posted January 13, 2012 Don't rely on "red" and "blue", look at the top of the heater for the markings on the heater itself that indicate the hot and cold ports. Typically the hot will be on the left side of the heater and marked with an embossed "H". Sounds like a missing dip tube or defective element though. Link to comment Share on other sites More sharing options...
rkenney Posted January 13, 2012 Report Share Posted January 13, 2012 For the symptoms you describe, the top element is the wrong element to replace. The top element heats the top third or so of the water. When the temperature setting is reached by the upper thermostat it turns off the top element and turns on the bottom element. When cold water comes in at the bottom of the tank the bottom element comes on but will shutoff if the top thermostat reaches its turn-on temperature (because you drew a lot of hot water), at which point the top element heats and then turns it over to the bottom element when the upper thermostat is satisfied. Both elements are never on at the same time. If the top element were bad, the thermostat (upper) would never turn on the bottom element. You might as well just flip the breakers off. Link to comment Share on other sites More sharing options...
Marc Posted January 13, 2012 Report Share Posted January 13, 2012 If the top element were bad, the thermostat (upper) would never turn on the bottom element. Not quite. Download Attachment: waterheaterwiringdiagram.jpg 102.33 KB There are three thermostats. They each actuate on a temperature rise. The high limit thermostat removes power from both lower thermostats when a defect has allowed the water temperature to reach the max design temp of the appliance. This resettable thermostat isn't field adjustable but is set by the factory. The two lower thermostats are each paired with a heating element and have a normally closed (NC) contact that energizes that respective element until the water temperature arrives at the preset value, whatever that is. To prevent both elements from becoming energized at the same time, the middle thermostat has an additional pole, this one a normally open (NO), that removes power from the lower thermostat whenever the upper thermostat is actuated. The appliance isn't intended to power both elements at the same time. Marc Link to comment Share on other sites More sharing options...
ColdSnowden Posted January 13, 2012 Author Report Share Posted January 13, 2012 The red says hot next to it and blue says cold. I saw this as well to confirm they were hooked in the right place. Well the supervisor was the one that came back after the upper element replacement didn't work (no surprise). So after testing the lower element he said it was bad even though the previous three people said it was fine after doing their testing. So now the lower element and thermostat is replaced and hopefully this will correct the problem. Hopefully this isn't the norm for maintenance, but I am glad they at least stay on it as long as it doesn't work. Not sure if the top thermostat was replaced as well. I just know the the upper element was replaced earlier. And now the lower thermo and element as well. Link to comment Share on other sites More sharing options...
Marc Posted January 13, 2012 Report Share Posted January 13, 2012 Hopefully this isn't the norm for maintenance, but I am glad they at least stay on it as long as it doesn't work. Water heaters aren't difficult to fix, it's stupid that's difficult. [] No reflection on you John L, just the maintenance people. Marc Link to comment Share on other sites More sharing options...
rkenney Posted January 13, 2012 Report Share Posted January 13, 2012 So, what is "not quite" here? The 'high limit switch' is merely a safety disconnect and has nothing to do with normal operation. If it was open you would have no hot water. They don't want to know how to build a watch. If the upper thermostat is not temperature satisfied (hot) the lower element will never come on. If it (upper element) is open or not heating adequately the lower element will not come on. The OP has hot water for five minutes. So it can not be the upper element. Has to be the lower element or more likely a broken dip tube. Replacing the upper element will not solve the problem. Link to comment Share on other sites More sharing options...
Marc Posted January 13, 2012 Report Share Posted January 13, 2012 My bad. After re-reading, I see where you were correct in asserting that a defective upper element would prevent both elements from becoming energized. Marc Link to comment Share on other sites More sharing options...
plummen Posted January 14, 2012 Report Share Posted January 14, 2012 So how did he check the elements without draining the tank? Link to comment Share on other sites More sharing options...
Marc Posted January 14, 2012 Report Share Posted January 14, 2012 So how did he check the elements without draining the tank? Volt and ampmeter, I'm guessing. Marc Link to comment Share on other sites More sharing options...
islander238 Posted January 14, 2012 Report Share Posted January 14, 2012 ColdSnowden- Regardless of the condition of the hot water heater, its operation (or lack there of) is unacceptable. You may be aware that temperatures above 120 degrees are a scalding hazard, even more so with small or infant children. Your building maintainence person should be told in no uncertain terms that you are paying rent and it is reasonable to assume that the unit should come with more than 5 minutes of hot water at a safe temperature. Save yourself some time and request a new heater. "They claim that a lot of tenants have this problem and cranking it up to 140 solved it for them. We had to sign a waiver to take it above 120 and now it is at 130 and it is not much better." THEY are advising you to turn your water heater above 120 degrees and YOU have to sign a waiver? Get a new heater or a new apartment. -Just an opinion. Link to comment Share on other sites More sharing options...
ColdSnowden Posted January 14, 2012 Author Report Share Posted January 14, 2012 To the last poster: I feel this is a really bad way to handle this problem I'm glad that someone else agrees. Hopefully the work they have done will fix it but if not they are going to give me a new water heater, and I am not cranking it up any more. I felt that 130 was at least somewhat reasonable with 30 seconds to scalding time. But 140 at 5 seconds to scalding time is a different matter to me. yes the elements were checked with an ampmeter. Link to comment Share on other sites More sharing options...
plummen Posted January 14, 2012 Report Share Posted January 14, 2012 So how did he check the elements without draining the tank? Volt and ampmeter, I'm guessing. Marc If the tank is full of water how do you check for a bad element? Water will complete circuit on a continuity test,not to mention the elements could also just be covered in crud Link to comment Share on other sites More sharing options...
hausdok Posted January 14, 2012 Report Share Posted January 14, 2012 I felt that 130 was at least somewhat reasonable with 30 seconds to scalding time. But 140 at 5 seconds to scalding time is a different matter to me. Hi, Where did you get those times? When I was in the Army three years of my career was spent as a Juvenile Investigator in the Norddeutschland Military Community. Anything related to crimes involving someone under the age of 18 on base or off base if they were dependents of US military was mine. Scaldings was one of the things I had to deal with quite often. It's pretty horrible when one has to respond to a hospital to investigate how a 3 year old's feet and ankles had sustained 3rd degree burns. Lots of G.I.'s seem to prefer really hot showers after a long gruelling day, so they'd crank their water heaters way up without giving any thought to the possibility that their small child might inadvertently be placed into a tub where someone had forgotten to turn the cold water on. We needed a baseline for what was a "safe" temperature so we contacted command medical and asked them to determine what the last "safe" temperature was and how long it takes for a child to sustain third degree burns at 125F degrees, 130F degrees and 135F degrees. I don't know where they came up with those figures but they eventually came back with 120 degrees as last safe temperature, said that it takes a child or an adult with "sensitive" skin (Not your hardcore soldier) 3 seconds to sustain a third degree burn at 125 degrees, one second at 130 degrees and on contact at 135 degrees. Once JAG checked out their sources and approved those figures as defensible, Command issued written guidance that soldiers residing in government housing were not permitted to turn their water heater settings beyond 120F degrees unless, if they went past 120F degrees, they tested the water temperature at the nearest fixture to ensure that even with convective heat loss the temperature delivered to the fixture never exceeded 120F degrees. From that point on, whenever I responded to a scalding incident and found the water temperature had been set past 120F the soldier's career was placed in jeopardy, because he was cited for disobeying a lawful order, and he risked losing overseas sponsorship of his family. Since then, that's the figure I've always referred to: 120 = safe, 125 = 3 seconds, 130 = 1 second, 135+ = on conact. Just sayin' ONE TEAM - ONE FIGHT!!! Mike P.S. Dunno why, but this site suddenly won't display the degrees symbol when I key in Ctrl, 2, 4, 8. Doing so produces a question mark instead. I've never had that problem before. Anyone know why? Link to comment Share on other sites More sharing options...
rkenney Posted January 14, 2012 Report Share Posted January 14, 2012 FROM THE U.S. CONSUMER PRODUCT SAFETY COMMISSION, WASHINGTON, D.C. 20207 Tap Water Scalds: Download Attachment: tap_water_scalds.pdf 8.1 KB Link to comment Share on other sites More sharing options...
Richard Moore Posted January 14, 2012 Report Share Posted January 14, 2012 Dunno why, but this site suddenly won't display the degrees symbol when I key in Ctrl, 2, 4, 8. Doing so produces a question mark instead. I've never had that problem before. Anyone know why? I've always used Alt-0176 for ? . Alt-248 also works. Is Ctrl-248 maybe something you assigned in Word? EDITED...Huh! OK, the posting box showed the degree symbol but my actual post also came up with a question mark. Wierd! ANOTHER TRY copying and pasting the symbols from notepad. degrees ?, ? Yup, there's something goofy going on with the site! Chad upset any Russians lately? Link to comment Share on other sites More sharing options...
hausdok Posted January 14, 2012 Report Share Posted January 14, 2012 OK, That's fine; guess they are the safey experts. However, I'm going to continue to use my model. It's more conservative and is more likely to keep my butt out of the wringer than the CPSC version will. I bet that's why MedCom gave us the figures that they did. ONE TEAM - ONE FIGHT!!! Mike Link to comment Share on other sites More sharing options...
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