Mary-Anne

My confidence in the installer has certainly waned over the past 7 months. However, he knows that I know he's not terribly familiar with this system but has been making every effort to assure me that he will do whatever it takes until it's right. He seems just as frustrated as I am. I'm pretty sure he's embarassed, too. I guess we all have to learn someplace-unfortunately my downstairs has become the classroom! My condo is 1280sq ft. 3 levels--only one zone. 2 BR and 2 baths upstairs, DR/LR, kitchen and lav on the main level and the family room/laundry room downstairs. I have a unit on either side of me. The old Apollo system didn't heat very well--had and still has a hard time getting to the upstairs. That was one of the reasons I decided to replace it. It was probably as old as the condo. I have also covered the windows with plastic and added weather seal in an effort to keep some of the heat in the house!! My hot water heater is 50 gal/48000 btu. And is also on the other side of the room from the air handler. Despite it being relatively new, as soon as I can afford to, I'd like to look into the Rinnai tankless water heaters. Would that be a solution? I am very grateful for your assistance with this. I'm about to lose my mind!!! As an aside-I haven't yet signed that agreement with Sears that I'm content with things as they are...should I have asked for additional protection beyond what I asked for? I'm scared because of the amount this unit cost me and with the installation being done piece by piece...I have major anxiety that the integrity of the system is going to be or has been effected. If you'd like to-you can e-mail me directly at mimiac55@aol.com. I won't be on line again until later this evening or even tomorrow. Thanks again, Jim! You really are one groovy guy!! LOL

Don't know where to begin. This was originally installed in May 2009. Since then, they have been here 10+ times. The a/c worked well during the summer. But in October when it started getting colder here in CT, I realized I had no heat. Apparently, there were several parts not installed for one reason or another. The electric boxes with red/green lights on them on the side of the unit that indicate the unit is calling for heat/cool were not installed initially...a pump was added to the pipes on the outside of the air handler to help circulate the water? Then a day later, there was flood in my basement (family room)due to a pipe leaking above the pump...allegedly due to the expanding and contracting or whatever. They paid to have the carpet cleaned and treated to prevent mold. That's when Sears first irked me...another long story. But I insisted that all electrical components that were exposed to the water (the spewing water was above the unit)...I paid for new--I wanted new. Not water-logged. Since then, they have changed the pump to another with a little more oomph in an effort to get the heat blowing better and bumped up the fan speed on 11/27. Now, all of a sudden, my hot water only gets to 100 degrees at the tap although hot water heater is set at 140. The heat is also inconsistent in the temp it blows. Assume that's secondary to the low water temp... For every 15 minute cycle, only 5 minutes is actually warm air blowing... The sub contractor has been very willing to persist in (and humbled by)getting this working as it should. I got Sears to extend my warranty an additional year beyond the one that comes with the unit to 11/27 (the day I thought we were finally done)...to 11/27/2011. However, as of yesterday, we're still trying to resolve all the issues. I have a certificate of insurance from the installer....I just don't know if the problem is in the installation or the unit itself at this point. He's going to have another guy come and take a look at it.....and the saga continues...[:-weepn]

LOL. I wish it was only 30.00 a month! The best deal I could get was deferred interest for one year! I got a Kenmore variable speed air handler 15 amps/type B model number FVM4X2400A; Kenmore condenser 30amps/type B, model number N4A424AKA; suction 5/8, liquid 5/16. Filter size 16x21x1. 14 Seer, 24,000 BTU. Needless to say, none of that means anything to me!! I was just hoping I was making a good investment and wouldn't have to deal with anything for awhile. $7258.00 grand total. I went with Sears assuming it was the way to go. After all, they're SEARS!! In my research prior to purchasing the unit, it's always been the subcontractors who have been bad-mouthed. But I have to say-if it wasn't for the sub-contractor that installed this unit--I would have probably gone after Sears! Air Connections has been Sears' only saving grace! Unfortunately, there have been multiple problems with the installation...too many to go into. But Sears customer service people are just the rudest people I have ever had the misfortune of dealing with! Anyhooooo, I guess it's back to the trouble-shooting drawing board....Any suggestions? [:-weepn] Happy New Year!

I live in a 20+ yr old condo that had an Apollo Hydro Heat system. I replaced the hot water heater 2 yrs ago with an identical (apparently discontinued) Apollo water heater. This past summer, I needed to replace the A/C and chose to also update the heating unit. I was sold a Kenmore compressor and air handler installed by Sears. (I think that's what I got--whatever costs about $8000.00) The system doesn't seem to be working properly. The installer has been wonderful and has tried troubleshooting but we're not sure what else could be the cause of all the inconsistent heating and water temp problems. Are other manufacturers compatible with Apollo? [:-weepn]