Echoing Scott P, tell them you want your money back on the one you paid for. You are in Illinois, correct? You can file a complaint. Won't help you but will cause them some heart burn. I hear about poor home inspections all the time and it is this type of thing that makes States go to licensing. With licensing, more regulation will come, but slowly. We, the profession, just do not have the ability to raise the bar, although many of us wish we could, and this is what allows government to come in and set the standards. We say "well, market pressure and bad reputations will take care of the bad inspectors" but the bad inspections that they do before they go out of business will justify government oversight. Heck, we can't even agree, as a profession, to run all the dang dishwashers so how can we make the entire profession any better? All we can do is help the inspectors who ask for help, try to improve ourselves each day.