My wife and I had one for just a tad over a year. We continually logged trouble calls and fought with the extended warranty company as they finally told us we didn't know how to "wash clothes". Ours had the struts installed and replaced twice and yet it would still take near 6-7 hours to wash a load of clothes (the load was: one set of king size sheets: top and bottom and two pillow cases). The damn thing could not figure out how to spin out the clothes, level out and get ready to complete and let us dry them. In our house it is just my wife and I and two rescue dogs and it would take me upwards of two days to do laundry. No kids, no grandkids visiting, etc., etc.. Finally I wrote a letter and sent it certified to the CEOs of Home Depot (place we bought the unit), Warranty Company and Samsung. Within 3 days I got calls from each of the representatives from the locations and the extended warranty company sent me a check in full for the washer with tax, etc.. So ... we got rid of ours before the 'blow up" step happened. We went back to a very traditional top loader with an agitator: Speed Queen. Not cheap, but made in USA, solid as can be and works without fail.