Thanks for all the responses, much appreciated. I have gotten several loyal agents who have watched me work and give me business, even though they know i'm a thorough and picky sob. The clients arent bad, its just the parents, and friends that eventually throw me off track. I take pictures as all my notes and occasionally i'll sit down to write the report and cant believe that I didnt snap one of something, likely from distraction. I'll take the advice and run with it, thank you all