Michelle: The system is working. Perform a radon test for any duration that you choose (48-hour, 30-day, 90-day, 1-year...) and you will see that it is working. We would be happy to perform the test or you can hire an impartial third-party to do it. If the test shows that the levels are elevated, we will make any and all necessary repairs to correct the problem. We will even pay for the third-party test if it fails! If you'd like, I can stop by with a radon grab sampler (which gives real time, instantaneous radon readings) and take measurements both with the system running and with it turned off and you will see that the system is working. We can even take radon measurements below the slab, in the air stream of the system, or anywhere that you choose. Obviously, a longer-term test will give you a better indication; but hopefully this demonstration would put your mind at ease for the short-term. If there are any provisions of the warranty that you are unhappy with, let's discuss it. It's not etched in stone. Within reason, I can modify it to where you're comfortable with the wording. Mitigating radon is all that we do and we've been doing so since 1988. We know what works. The method used for your home was not experimental; it's been done thousands of times with great success. No offense to any of the bloggers on this site, but Michelle; you are getting a lot of information from people who have never installed a radon system in their lives. They are citing excerpts from EPA documents that have not been supported by the EPA for over 5-years. We are willing to work with you in every way possible and I don't think that any of the solutions that I have offered are unreasonable by any means. I'm sure the Attorney General will agree that there is nothing fraudulent about installing an effective radon system in your home and they will be just as confused as I am as to why they would be brought into this. Thank you for allowing me the opportunity to respond. I hope that we will have this matter resolved very soon.